Last updated: March 21, 2025

At Plaine, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

We collect information that you provide directly to us, including:

Personal information such as your name, email address, and contact details
Account credentials and profile information
Payment and billing information
Content of legal documents and communications
Feedback and support requests

We also automatically collect certain information when you use our platform:

Log data and device information
Usage patterns and interactions with our services
Location information
Cookies and similar technologies

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and manage your account
Personalize your experience and deliver relevant content
Communicate with you about our services
Monitor and analyze trends and usage
Detect, investigate, and prevent fraudulent transactions and unauthorized access
Comply with legal obligations

Legal Document Confidentiality

As a legal service provider, we understand the sensitive nature of your legal documents. All documents processed through our platform are subject to attorney-client privilege where applicable and are treated with the highest level of confidentiality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate or incomplete information
Deletion of your personal information
Restriction or objection to processing
Data portability
Withdrawal of consent

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@getplaine.com
Address: 123 Legal Avenue, Cape Town, South Africa